The Renovation Company

Complimentary Consultation

20% Off August Bookings

(08) 9468 7555

FAQ

  • Q. Time Frames – How do you renovate so fast?

    We are Perth's Fastest Renovators completing whole home renovations in 6 weeks or less. No one matches us on speed and that’s because we have a systemised business model and operations manuals from the in-house processes starting from Planning, drafting, Interior design and Estimation. Once the renovation is booked, we have a 6 week process from signing to start date onsite when all the prestart, designs and plans are finalised and council approvals are cleared. Once we start site we also have a systemised project management schedule to complete jobs in 6 weeks.

  • Q. Quality – How do you maintain quality with such fast time frames?

    We quality control all our jobs to perfection. Nothing gets passed our fussy standards.

    All staff and trades follow strict KPI’s and flowcharts to ensure the process is fast efficient and at top quality. Quality control checks are in place at every stage of the process to ensure a smooth flow and a perfect result on time, every time.

  • Q. We like the fact that you are an all-female team in-house, how does that work?

    The CEO is a licenced builder and because she is female, she runs her team with a level of care, quality, finesse and organisation that is unseen in the standard industry, communication and processes being a major factor. A change maker and a mover and shaker, she has strategically employed a team of talented, multi - tasking women, super-efficient in their skills and speed that are handpicked to suit the business model to plan, design, organise and manage our huge team of reliable trades. When women do the organising and the men do the physical labour, it’s a well-oiled machine that works smoothly. This concept works for us like a perfect marriage.

  • Q. Trades; How do you guarantee reliability of the trades?

    We guarantee our time frames in our contracts so you have peace of mind.

    We work under a special reward and incentive scheme with our trades ensuring they are on time every time and they have KPI’s to meet in order to receive regular work. We can’t tell you all our secrets, but rest assured, we have trades flocking at our door to work with us and they must meet our strict criteria. Once they are in our circle they get well looked after and rewarded so that ensures they keep up our high standards passing on a quality and timely job to you.

  • Q. How do we be assured that our renovation won’t be a nightmare like so many bad stories you hear?

    Trust - You can trust our reputation, experience, expertise and award winning system. Check out our testimonials from hundreds of happy clients on our website and we have hundreds of references for you to call and speak to clients direct. We can also take on a site visit day trip to see a number of our properties under various stages of construction.

    Our whole mantra is about client happiness and 5 star service. Happy clients equals testimonials and word of mouth for us. We are very proud of our reputation and the entire team is constantly trained on service and client experience being a positive one that exceeds their expectations.

    Customer Service is Key - Our customer service is second to none and every day we do everything to make you happy and exceed your expectations. We like to be different and that’s starts with your happiness and ends with your elation.

  • Q. Variations and inclusions – How do we know the costs are not going to blow out like you
    hear all the stories of 30% A. variations and budgets doubling?

    Turn Key Solution - We offer and end to end service from conception to completion. We include everything from plans with a full interior design, full fit out service and full project management so you don't need to lift a finger.

    We operate completely differently to the rest of the mainstream. Standard practise is to give you a construction cost so you get handed back a shell on a sandpit with a lot of items not included and 30-40% contingencies are normal. Then you usually have to do the entire fitout yourself and with no interior designer to help you or minimal options of. You have to run around town and do all the leg work and hope you get the interior selections right! That’s risky for most.

    With us, we include absolutely everything including your own personal interior designer so you get a completely finished product ready to move into right down to furnishings, styling and making your bed so you just have to walk in the front door and it’s like you have just bought the most beautiful display home tailor made for you. You really don’t need to lift a finger. We pack and move you and unpack and style and dress for you too.

    With our all-inclusive offer, you then have the entire all in cost with minimal surprises or variations.

  • Q. What happens if there is a problem onsite?

    We always go the ‘Extra Mile’ – whatever issues may arise through a renovation, we solve them. Our project managers are employed for their problem solving skills and positive personalities so you know you have the right person on the job. We love going 'beyond the Call of Duty', there is nothing we won't do to make you happy. We also bring you onsite weekly so you can see progress and understand how your renovation is scheduled.
    If you are like many of our clients who like to go away on holiday while we renovate, you can take a much earnt break and leave it all to us. We will create the magic for you, email you updates and images of progress and surprise you with the finished product upon your rested return so you don’t have to deal with any stress! We do it all for you.

  • Q. How do we know the renovation is tracking to deadline?

    We give you a renovation timeline flowchart so you can clearly see every step along your renovation journey. We communicate daily and weekly, we update you and bring you onsite. You can be as involved as you like or simply leave it to us and enjoy the surprise at the end. We work in with you so that the process is as smooth and satisfying for you as it is rewarding and satisfying for us. We can’t wait to see the end product as much as you so we are always working full steam ahead to bring your dream home and our dream of delivery into fruition.

  • Q.  What awards and accreditations do you have?

    We are a multi award winning company for innovation, Telstra Biz Awards, Ernst & Young Entrepreneurs of the year award, New Business of the year award, and 40 under 40 winner, amongst others.
    We are an ISO 9000 Quality Assured Company and Member of HIA & MBA - licensed builders reg no 13121

Contact Us

If you have a FAQ you need answered, please email us here and we will get back to you.




  • Kitchen, Bathroom &
    Laundry Remodelling

    Thinking about remodelling your kitchen, bathrooms and laundry? As Perth’s leading complete renovation company we deliver—high quality, hassle free functional and practical renovations that are completed in 4 weeks.
    Learn More
  • Whole Home
    Remodelling

    Is your home or investment property tired, dated and stuck in another era? Our outstanding 6-week whole home renovations will breathe new life into your space, add instant equity and boost your lifestyle. Learn More
  • Curbside
    Appeal

    Does the outside of your home or investment property look shabby and lacklustre? In 4 weeks we can revitalize your ultra drab facade and gardens into a neighbourhood showstopper. Learn More
Home Improvement Contact US
This website is © 2017 The Renovation Company (TRC) Pty Ltd ABN32 145 729 013. Copyright in images appearing on this website are owned by TRC, or is licensed from third parties who control the copyright. Images may depict work completed by TRC, or exemplify a style of interior design that TRC can achieve for you.